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Quality

Basic Approach

Basic Approach

Each of the Company’s divisions has acquired ISO 9001 certification. We have been contributing to the society by introducing the processes of ISO9001, and constantly striving to improve quality by standardizing operations in order to provide good products and services from the customers’ prospects.

Going forward, we will continue endeavoring to further enhance “MONOZUKURI ability” throughout Furukawa Electric Group by achieving the quality expected by customers, based on a policy of Group-focused management.

Quality Management Policy

At every stage of our operations, from research and development to manufacturing, sales, customer service and management, in all sections and all hierarchies, we always strive to adhere to a PDCA management cycle based on actual facts, maintain and improve our products, customer services and the quality of our operations and put our management policies into practice.

Organizations for Improving Quality

Furukawa Electric has established Furukawa Electric Group Quality Management Committee, which is chaired by the president, as the topmost body for promoting quality management at Furukawa Electric Group level. Directed by this committee, Divisional Quality Management Committees led by general manager of each business / corporate division promote ongoing efforts to maintain or improve the quality of our products, customer services and operations.

Promotion Framework

DFF Inc., サステナビリティ推進室, ものづくり改革本部 品質管理推進室

Quality Strengthening Project

Quality compliance

Quality compliance observance is a prerequisite for business, and in order to thoroughly eliminate quality irregularities, it is important for top management, under its strong leadership, to instill this determination at all levels, strengthen the culture of autonomous awareness of quality compliance among all employees, create and implement a system to complement this awareness, and provide effective check functions.
We implement a thorough awareness of compliance under the guidance of top management, establishing a mechanism for developing customer requirements and quality expected by customers, and conducting periodic inspections to ensure that there are no deviations from official standards or customer requirements. For some of these important processes, we have established common guidelines within the group, and each business unit and each company carries out activities in accordance with the guidelines. In addition, we also take examples of quality irregularities at other companies as a springboard for preventative activities to nip potential irregularities in the bud.

Quality Enhancement Project

For the purpose of improving the manufacturing ability, obtaining the technically valuable knowledge and reducing the failure cost, we select the important issues in all business divisions and take action to solve the issues. The aim of these activities is to develop human resources with high problem-solving skills.

At the end of FY 2022, the report meeting was held, where all business divisions listened to each other's activity reports, gained insights, and made suggestions to each other on how to improve problem solving. This was an opportunity to become strongly aware of the importance of grasping the current-status.

The report meeting of
Quality Enhancement Project

Risk Free Design (RFD) Project

In order to achieve the quality expected by customers, it is important to identify problems at the design and development stage and to take appropriate measures before starting the production.
In this project, we are working to improve the ability in identifying problems and in solving them by the designing and developing engineers, also improving the process for its effective implementation.
We have continued and implemented training sessions to acquire basic concepts and improve leadership skills, and have expanded the scope of target organizations. We have also worked to penetrate this philosophy through the accumulation of practices.  In addition to these activities, we have promoted self-checking activities to see if problems were resolved during the design development and change process, and have begun efforts to further improve our practical skills.
That system is shown in the "Guidelines" regarding the design and development that the Group has independently established. By the guidelines, each business division is promoting the standardization that is appropriate for each business and continuously implements improvements to address problems that emerge while operating the system.

Issues and the future policy

In light of the recent quality irregularities in Japan’s manufacturing industry, Furukawa Electric Group will continue to strengthen quality compliance and quality governance by conducting inspections and setting guidelines which stipulate what we should observe, particularly the parts related to quality compliance.
In order to achieve the quality expected by customers, we will continue to implement two projects.

Each year, the Quality Enhancement Project selects important quality improvement themes in each business division and promotes problem-solving. These activities are not a series of superficial measures, but a thorough investigation of the root cause of the problem. We enhance the problem-solving capabilities of the organization, addressing the continuous promotion of activities to improve the technology in the business field of the theme.

The Risk-Free Design (RFD) project continues to promote training that empowers employees to identify potential problems and issues in the market, and conduct MIZENBOUSHI (resolve and prevent problems) at the design and development process mainly, before customers use the product. We will continue to introduce and improve training programs to develop employee competence, and systems to implement preventive measures as an organization.

Targets and Results (Quality)

FY2022 FY2023
Target Result Target
Committed to achieving the quality expected by customers! We have strived to conduct mutual study on how to proceed with problem solving and its activities and expand and deepen the activities of the RFD Project. Committed to achieving the quality expected by customers!
DFF Inc., サステナビリティ推進室, ものづくり改革本部 品質管理推進室